Description
The New York State Missing Persons Clearinghouse at the Division of Criminal Justice Services is pleased to announce the availability of the National Criminal Justice Training Center (NCJTC) of Fox Valley Technical College course 911-Telecommunicators and Missing & Abducted Children.
Course Description
911 Telecommunicators are the first responders in missing children cases, playing a critical, life-saving role as the link between a missing child and their safe return. This interactive course will equip telecommunicators with the essential skills and resources needed to manage these high-stakes situations. By analyzing real cases, learn to recognize the various types of missing children incidents and how they are reported. Through call analysis and scenario-based learning, explore optimal practices, utilizing NCIC, APCO, and ANSI systems and standards. Additionally, the course focuses on resilience-building strategies to support the telecommunicator’s mental health in these emotionally demanding cases.
What’s In It For You
Upon completion of this training, you will develop capabilities to:
• Comprehend the critical role 911 Telecommunicators play as the first responder to a missing child incident.
• Examine the different types of missing children cases and how they are reported to dispatch.
• Identify and implement optimal practices through NCIC, APCO, and ANSI systems and standards.
• Recognize mental health challenges specific to 911 Telecommunicators and develop resilience building strategies to manage stress correctly.
• Engage in hands on interactive activities through scenario based learning to improve your performance and practice what you have learned.
Register
Who Should Attend
This training is designed for 911 Telecommunicators, supervisors or command staff who supervise the 911 Telecommunicator staff in their organization, law enforcement professionals and law enforcement support.
Location
The course is a one-day training class scheduled for:
Albany County, Thursday, September 17, 2026 8:00am-5:00pm
Registration
The deadline to register for this course is August 20, 2026.
Questions: If there are any questions about this course, contact Andrea Pavelock at the NYS Missing Persons Clearinghouse at 800-346-3543 or email [email protected]